Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Closing offices are excluded.
• All member offices compete within their state. Offices with four or fewer sales agents, including selling principals, at the start of the financial year are also eligible for Community Sales Office of the Year – GCI; they may win one or the other, not both.
• Multiple offices reporting statistics under one company office are not eligible for this award; they compete for Sales Company of the Year – GCI and Sales Company of the Year – Settled Sales instead.

Total office GCI: the sum of all sales gross commission income attributed to the office in the Professionals Information Centre (PIC) over the measurement period.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Offices are ranked by total GCI within their state, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on office GCI, top performer wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Closing offices are excluded.
• All member offices compete within their state. Offices with four or fewer sales agents, including selling principals, at the start of the financial year are also eligible for Community Sales Office of the Year – Settled Sales; they may win one or the other, not both.
• Multiple offices reporting statistics under one company office are not eligible for this award; they compete for Sales Company of the Year – GCI and Sales Company of the Year – Settled Sales instead.

Total office settled sales: the number of settled sales attributed to the office in the Professionals Information Centre (PIC) over the measurement period.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Offices are ranked by number of settled sales within their state, highest to lowest.
• Tie-breaker 1: higher settled sales dollar value.
• Tie-breaker 2: higher office gross commission income (GCI).
• National winner: ranked across the full Group on number of settled sales, top performer wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Closing offices are excluded.
• Open to offices with four or fewer sales agents, including selling principals, at the start of the financial year. Offices that grow above four during the year remain in the pool for the year they entered; they move to Sales Office of the Year – GCI the following year.
• Any eligible office may win either Sales Office of the Year – GCI or Community Sales Office of the Year – GCI in a cycle, not both.

Total office GCI: sum of all sales gross commission income attributed to the office in the Professionals Information Centre (PIC).

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Offices ranked within their state by total GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on office GCI within the Community Office pool, top performer wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Closing offices are excluded.
• Open to offices with four or fewer sales agents, including selling principals, at the start of the financial year. Offices that grow above four during the year remain in the pool for the year they entered; they move to Sales Office of the Year – Settled Sales the following year.
• Any eligible office may win either Sales Office of the Year – Settled Sales or Community Sales Office of the Year – Settled Sales in a cycle, not both.

Total office settled sales: the number of settled sales attributed to the office in the Professionals Information Centre (PIC).

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Offices ranked within their state by number of settled sales, highest to lowest.
• Tie-breaker 1: higher settled sales dollar value.
• Tie-breaker 2: higher office gross commission income (GCI).
• National winner: ranked across the full Group on number of settled sales within the Community Office pool, top performer wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The office must be a financial member of PGA for the full prior financial year and the full current financial year (closing offices excluded).
• Open to all member offices that recorded prior-year office gross commission income (GCI) of $200,000 or more.
• The office must have been operating under the Professionals brand for the full prior financial year.

Year on year percentage change in office GCI: current financial year office GCI compared with prior financial year office GCI.

Mid-Year leader recognition: 1 July to 31 December, measured against the same period (July–December) of the prior year. State and National winner: 1 July to 30 June.

• Offices ranked within their state by year on year percentage change in GCI, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading office in the state recorded positive year on year growth. In any year where every eligible office in a region declined, no winner is named in that region for that cycle.
• Tie-breaker: higher absolute dollar increase in GCI.
• National winner: ranked across the full Group on percentage year-on-year office GCI growth, top performer wins (positive-growth-only rule applies nationally). State result is not a qualifying gate.

Prior-year GCI must be present in Professionals Information Centre (PIC) records for the office to qualify.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• All offices under a company structure must be financial members of PGA, and each registered office must individually meet brand compliance standards.
• Offices reporting statistics under one company office are not eligible for either Sales Office of the Year award; they remain eligible for Community Sales Office of the Year – GCI, Community Sales Office of the Year – Settled Sales, and the Sales Office Growth Award.
• Qualifying rule: a minimum of three companies must be competing in the region for the award to be presented in that region for the cycle.

Total GCI entered under the company office for the financial year.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Companies are ranked by aggregate GCI, highest to lowest: within each region for State recognition, and across the Group for the national winner.
• Tie-breaker 1: higher aggregate settled sales count.
• Tie-breaker 2: higher aggregate settled sales dollar value.

• The company must formally register its office portfolio with PGA at the start of the financial year.
• GCI data for all offices in the company structure is entered in the Professionals Information Centre (PIC) under the one company office.

PGA verifies office ownership records. Results are calculated from PIC records; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• All offices under a company structure must be financial members of PGA, and each registered office must individually meet brand compliance standards.
• Offices reporting statistics under one company office are not eligible for either Sales Office of the Year award; they remain eligible for Community Sales Office of the Year – GCI, Community Sales Office of the Year – Settled Sales, and the Sales Office Growth Award.
• Qualifying rule: a minimum of three companies must be competing in the region for the award to be presented in that region for the cycle.

Total number of settled sales entered under the company office for the financial year.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Companies are ranked by aggregate number of settled sales, highest to lowest: within each region for State recognition, and across the Group for the national winner.
• Tie-breaker 1: higher aggregate settled sales dollar value.
• Tie-breaker 2: higher aggregate gross commission income (GCI).

• The company must formally register its office portfolio with PGA at the start of the financial year.
• Settled sales data for all offices in the company structure is entered in the Professionals Information Centre (PIC) under the one company office.

PGA verifies office ownership records. Results are calculated from PIC records; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the office and its auctioneers: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The office must have conducted auctions during the financial year.
• National only: no state ladder.
• Open to all auction types (residential and commercial).

Nominated: offices submit nominations showcasing their auction practice during the year; panel-judged at national level.

• Offices submit nominations showcasing their auction practice during the year.
• Nominations must set out the office's auction activity for the year (auctions conducted, clearance outcomes, results achieved) and showcase up to three standout campaigns, with details: date, address, vendor approach, campaign elements, sale price, market context.
• A national panel selects the winner against the criteria: results achieved for vendors, campaign quality, consistency across the year's auctions, complexity handled, and the skill of the office's auction team. The nominated office does not need to demonstrate excellence in every area.
• Why nominated, not calculated: the Professionals Information Centre (PIC) does not capture clearance rates, auction settlement, or campaign quality – the things that make an office's auction practice outstanding.

• Nominations are submitted via the method communicated.
• Supporting evidence (campaign collateral, clearance and results data, vendor consent for case-study use, sale confirmations) must accompany the nomination.

The national panel evaluates nominations. PGA may request additional information from the office during the panel process.

Standard eligibility applies to the agent and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The agent must not be a selling principal – an individual holding a minimum 20% shareholding in the member business (see the Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• The agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• The agent must be licensed and active for the full financial year.

Personal GCI: sum of gross commission income attributed to the agent personally in the Professionals Information Centre (PIC) over the measurement period.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Agents ranked within their state by personal GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on personal GCI, top non-principal wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the agent and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The agent must not be a selling principal – an individual holding a minimum 20% shareholding in the member business (see the Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• The agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• The agent must be licensed and active for the full financial year.

Number of settled sales attributed to the agent personally in the Professionals Information Centre (PIC) over the measurement period. A settled sale is counted at the date of settlement, not the date of contract.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Agents ranked within their state by number of settled sales, highest to lowest.
• Tie-breaker 1: higher total settled sales dollar value.
• Tie-breaker 2: higher personal gross commission income (GCI).
• National winner: ranked across the full Group on number of settled sales, top non-principal wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the agent and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The agent must be employed by a financial member office of PGA for the full prior financial year and full current financial year.
• The agent must not be a selling principal – an individual holding a minimum 20% shareholding in the member business (see the Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• The agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• The agent must be licensed and active for the full financial year.
• Open to agents with prior-year personal GCI of $100,000 or more.

Year on year percentage change in personal GCI: current financial year compared with prior financial year.

Mid-Year leader recognition: 1 July to 31 December, measured against the same period (July–December) of the prior year. State and National winner: 1 July to 30 June.

• Agents ranked within their state by year on year percentage change, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading agent in the state recorded positive year on year growth.
• Tie-breaker: higher absolute dollar increase in personal GCI.
• National winner: ranked across the full Group on percentage year-on-year personal GCI growth, top performer wins (positive-growth-only rule applies nationally). State result is not a qualifying gate.

Prior-year personal GCI must be present in Professionals Information Centre (PIC) records.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the agent and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The agent must not be a selling principal – an individual holding a minimum 20% shareholding in the member business (see the Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• The agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• The agent must be licensed and active for the full financial year.
• The agent must have recorded at least 10 settled sales in the prior financial year.

Year on year percentage change in number of settled sales: current financial year settled sales count compared with prior financial year settled sales count.

Mid-Year leader recognition: 1 July to 31 December, measured against the same period (July–December) of the prior year. State and National winner: 1 July to 30 June.

• Eligible agents ranked within their state by year-on-year settled sales growth percentage, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading agent in the state recorded positive year-on-year settled sales growth.
• Tie-breaker 1: higher absolute increase in settled sales count.
• Tie-breaker 2: higher current-year personal gross commission income (GCI).
• National winner: ranked across the full Group on year-on-year settled sales growth, top performer wins. Positive-growth-only rule applies nationally. State result is not a qualifying gate.

Results are calculated from Professionals Information Centre (PIC) records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the principal and their office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The principal must be a selling principal: an individual holding a minimum 20% shareholding in the member business, verified against the company's current ASIC extract (see the Glossary).

Personal GCI written by the principal: the principal's own sales activity, separated from total office GCI in the Professionals Information Centre (PIC).

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Principals ranked within their state by personal GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on personal GCI written by the principal, top performer wins. State result is not a qualifying gate.

The office administrator must enter principal-attributed GCI separately in PIC (not aggregated with the broader office figure).

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the principal and their office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The principal must be a registered principal of a financial member office of PGA.
• The principal must be a selling principal: an individual holding a minimum 20% shareholding in the member business, verified against the company's current ASIC extract (see the Glossary).
• The principal must be active for the full financial year.

Number of settled sales written personally by the principal in the Professionals Information Centre (PIC) over the measurement period. Settled sales attributable to other agents in the office are excluded; this is the principal's personal selling count, not the office count.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Principals ranked within their state by number of settled sales written personally, highest to lowest.
• Tie-breaker 1: higher total settled sales dollar value written personally.
• Tie-breaker 2: higher personal gross commission income (GCI) written by the principal.
• National winner: ranked across the full Group on number of settled sales written personally by the principal, top performer wins. State result is not a qualifying gate.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to all team members and their employing office(s): full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The team must be formally registered with PGA at the start of the financial year.
• The team must comprise two or more registered agents. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• Qualifying rule: a minimum of three teams must be registered in the region for the award to be presented in that region for the cycle.

Team GCI: sum of gross commission income attributed to all registered team members across the measurement period.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Teams ranked within their state by team GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales across the team.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on team GCI, top registered team wins. State result is not a qualifying gate.

• Team registration with PGA must be confirmed at the start of the financial year.
• The office administrator must enter each team member's share of results accurately in the Professionals Information Centre (PIC). Each result is split equally across the registered team members, and the team figure is the sum of those shares, so it always reconciles to the actual sales and GCI written by the team.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to all team members and their employing office(s): full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The team must be formally registered with PGA at the start of the financial year.
• The team must comprise two or more registered agents. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• Qualifying rule: a minimum of three teams must be registered in the region for the award to be presented in that region for the cycle.

Team settled sales: sum of settled sales attributed to all registered team members across the measurement period.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Teams ranked within their state by team settled sales, highest to lowest.
• Tie-breaker 1: higher team gross commission income (GCI) across the team.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on team settled sales, top registered team wins. State result is not a qualifying gate.

• Team registration with PGA must be confirmed at the start of the financial year.
• The office administrator must enter each team member's share of results accurately in the Professionals Information Centre (PIC). Each result is split equally across the registered team members, and the team figure is the sum of those shares, so it always reconciles to the actual sales and GCI written by the team.

Results are calculated from PIC records at the close of each measurement period; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Open to offices with 400 or more managements at the start of the financial year. Category placement is locked by the management count at the start of the financial year for the full cycle (closing offices excluded).

PM Office Score = (Size rank score × 30%) + (Retention rank score × 50%) + (Growth rank score × 20%). Highest total wins.

PM excellence is three things at once: size, retention, and growth of the rent roll. The PM Office Score grades each office on all three and combines them.

Each office in the eligible state pool is ranked from highest to lowest on each of the three components. The highest on that component scores 100, the lowest scores 0, and every other office is spaced evenly in between (in a pool of 9 offices the step is 12.5 points; in a pool of 13 the step is about 8.3 points). The three rank scores are then multiplied by their weights and added together. The office with the highest total wins.

• Size: total managements at the end of the measurement period.
• Retention: (managements at the start of the measurement period − controllable losses during the period) ÷ start-of-period managements.
• Growth: net organic growth during the period ÷ start-of-period managements.

Three offices in a state pool, raw figures:

Office A is best on size; Office B is best on retention and growth; Office C is middle on every component. With three offices, rank scores are 100 (1st), 50 (2nd), 0 (3rd). Applying the weights:

• Office A: (100 × 30%) + (0 × 50%) + (0 × 20%) = 30.0
• Office B: (0 × 30%) + (100 × 50%) + (100 × 20%) = 70.0
• Office C: (50 × 30%) + (50 × 50%) + (50 × 20%) = 50.0

Office B wins despite being the smallest of the three. The 50% weight on retention, plus a clean lead on growth, carries it. Size alone is not enough; the office that does best across all three components wins.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Offices ranked within their state by PM Office Score, highest to lowest.
• Tie-breaker: higher Retention component score.
• National winner: PM Office Score is recalculated across the full Group eligible pool (400 or more managements) using the same compound formula, top score wins. State result is not a qualifying gate.

• The office must enter monthly management data into the Professionals Information Centre (PIC) accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), completing all fields requested in PIC, including start managements, gains, lost, purchased, and end managements.
• Every lost management must be recorded with a reason for the loss, selected from the drop-down menu in PIC. The recorded reason determines whether the loss counts: out-of-control losses (the property is sold, or the owner moves back in) are excluded from award calculations (see the Glossary).
• Any office reporting zero lost properties across twelve months will be flagged for data-quality review and may be excluded.

Results are calculated from PIC records; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Open to offices with between 70 and 399 managements at the start of the financial year. Category placement is locked by the management count at the start of the financial year for the full cycle (closing offices excluded).
• An office may win either Property Management (PM) Office of the Year or Community Property Management Office of the Year in a cycle, not both.

PM Office Score = (Size rank score × 30%) + (Retention rank score × 50%) + (Growth rank score × 20%). Highest total wins.

• Size: total managements at the end of the measurement period.
• Retention: (managements at the start of the measurement period − controllable losses during the period) ÷ start-of-period managements.
• Growth: net organic growth during the period ÷ start-of-period managements.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• Offices ranked within their state by PM Office Score, highest to lowest.
• Tie-breaker: higher Retention component score.
• National winner: PM Office Score is recalculated across the full Group Community PM pool (70–399 managements) using the same compound formula, top score wins. State result is not a qualifying gate.

• The office must enter monthly management data into the Professionals Information Centre (PIC) accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), completing all fields requested in PIC, including start managements, gains, lost, purchased, and end managements.
• Every lost management must be recorded with a reason for the loss, selected from the drop-down menu in PIC. The recorded reason determines whether the loss counts: out-of-control losses (the property is sold, or the owner moves back in) are excluded from award calculations (see the Glossary).
• Data quality is reviewed; offices reporting zero lost properties across twelve months will be flagged and may be excluded.

Results are calculated from PIC records; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Open to offices with 150 or more managements at the start of the financial year.
• The office must have been operating under the Professionals brand for the full financial year.

Percentage net organic growth = total net gains ÷ managements at 1 July (the start of the financial year), expressed as a percentage.

Total net gains (net organic growth) = (Total Gains − Purchased Gains) − Controllable Losses. Losses outside the office's control (the property is sold, or the owner moves back in) do not count against net organic growth (see the Glossary).

Mid-Year leader recognition: total net gains from 1 July to 31 December, divided by managements at 1 July. State and National winner: total net gains from 1 July to 30 June, divided by managements at 1 July.

• Offices ranked within their state by percentage net organic growth, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading office in the state recorded positive net organic growth that cycle.
• Tie-breaker: higher absolute net organic growth (total net gains).
• National winner: ranked across the full Group on percentage net organic growth, top performer wins (positive-growth-only rule applies nationally). State result is not a qualifying gate.

• The office must enter monthly management data into the Professionals Information Centre (PIC) accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), with gains and losses properly categorised (purchased vs organic).
• Every lost management must be recorded with a reason for the loss, selected from the drop-down menu in PIC. The recorded reason determines whether the loss counts: out-of-control losses (the property is sold, or the owner moves back in) are excluded from award calculations (see the Glossary).
• Misattribution of purchased gains as organic may disqualify the entry.

Results are calculated from PIC records; PGA reserves the right to audit the categorisation of gains. See Verification and audit.

Standard eligibility applies to the nominee and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The nominee must have been employed by the nominating office for at least six months at the nomination closing date.
• The nominee must have no serious property management compliance breaches on record.
• No data qualifying gate: any property manager may be nominated, and nominations are not filtered on numbers. The judging panel does, however, refer to the nominee's PIC data (see Panel data below).
• Up to two nominations per office per year, and the two nominees must be two different property managers.

Nominated: citation by the principal of the office; panel-judged at state and national level.

Nominees will be assessed against the following criteria:

The nominee does not need to demonstrate excellence in every area.

1. Customer outcomes and service. The quality of service provided to landlords and tenants, including communication, relationship management, complaint handling and overall customer satisfaction.

2. Portfolio performance and retention. The effective management of the nominee's portfolio, including retention, controllable losses, arrears, vacancy, maintenance and portfolio complexity.

3. Problem solving and professional judgement. The ability to manage difficult situations, resolve disputes, balance competing interests and make sound decisions under pressure.

4. Operational excellence and compliance. The consistency and accuracy of the nominee's work, including legislative compliance, documentation, inspections, reporting, arrears management and adherence to office processes.

5. Contribution to the office and team. The nominee's contribution beyond their own portfolio through teamwork, mentoring, knowledge sharing, process improvement and support for colleagues.

6. Initiative, growth and leadership. Evidence of professional development, accountability, innovation and leadership, regardless of whether the nominee holds a formal leadership position.

• The principal may submit up to two nominations per year (two different property managers), each with a citation addressing portfolio retention, problem solving, landlord and tenant outcomes, and contribution to office. One nomination is entered for State Mid-Year recognition; the second, a different property manager, is entered for State Annual recognition.
• The citation must describe the nominee's role and support structure; for example, a large portfolio managed with the support of assistants, or a smaller portfolio managed end to end solo, so the panel can assess performance in context.
• The state panel selects one property manager from the mid-year nominations, recognised at the State Mid-Year function, and a second, a different property manager, from the annual nominations, recognised at the State Annual event.
• The national winner is selected by the national panel from a Group-wide pool of up to ten nominations: the mid-year and annual selection from each of the five regions (up to two per region).
• Shortlist citations are published for transparency.

• For each nominee, PGA draws a standard data sheet directly from the Professionals Information Centre (PIC); the office does not prepare the PIC data sheet.
• The data sheet covers the nominee's own portfolio over the measurement period: portfolio retention, calculated as (managements at the start of the period minus controllable losses during the period) divided by start-of-period managements, and portfolio size (total managements managed), shown for context.
• In addition to the PIC data sheet, the nomination may include supporting data not captured in PIC; for example leasing activity, vacancy, arrears, rent reviews, inspection activity, and owner and tenant outcomes or feedback, including testimonials and client reviews.
• The data sheet is evidence for the panel, not a score: there is no weighting, formula, or data threshold. Offices should note that the accuracy and completeness of their monthly PIC entries flow through to their nominee's data sheet.

• The principal must submit the citation via the method communicated.
• Supporting documentation (portfolio examples, landlord and tenant testimonials) may be requested by the panel.

State and national panels evaluate citations alongside the PIC data sheet. PGA may request additional information from the principal or office during the panel process.

Standard eligibility applies to the BDM and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Open to individuals working as a property management BDM in an office that is a financial member of PGA for the full financial year.
• Gains must be recorded in the Professionals Information Centre (PIC) and attributed to the securing BDM as an individual.

Organic gains secured by the BDM = new managements personally secured during the period. Purchased gains (managements acquired through the purchase of a rent roll or business) are excluded entirely.

Mid-Year leader recognition: 1 July to 31 December. State and National winner: 1 July to 30 June.

• BDMs ranked within their state by organic gains secured, highest to lowest.
• Tie-breaker: higher combined annualised rental value of the gains secured.
• National winner: ranked across the full Group on organic gains secured, top performer wins. State result is not a qualifying gate.

• The office must enter monthly management data into PIC accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), with gains properly categorised (purchased vs organic) and attributed to the securing BDM.
• Misattribution of purchased gains as organic may disqualify the entry.

Results are calculated from PIC records; PGA reserves the right to audit the categorisation and attribution of gains. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The office must conduct commercial real estate sales activity.
• National only: no state ladder.

Total commercial GCI: sum of all commercial sales gross commission income attributed to the office in the Professionals Information Centre (PIC) over the financial year, recorded separately from residential sales.

Full financial year (1 July to 30 June).

• Offices ranked nationally by commercial GCI, highest to lowest.
• Tie-breaker 1: higher number of commercial settled sales.
• Tie-breaker 2: higher commercial settled sales dollar value.

Commercial sales data must be entered in PIC tagged separately from residential activity.

Results are calculated from PIC records at the close of the financial year; PGA may audit any entry. See Verification and audit.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The office must conduct commercial lease activity.
• National only: no state ladder.

Total commercial lease income: sum of all commercial lease income attributed to the office in the Professionals Information Centre (PIC) over the financial year.

Full financial year (1 July to 30 June).

• Offices ranked nationally by commercial lease income, highest to lowest.
• Tie-breaker 1: higher number of leases written.
• Tie-breaker 2: higher total annualised lease value.

Commercial lease income must be entered in PIC tagged separately from sales activity. Supporting documentation (lease agreements, commission records) must be retained and provided to PGA on request.

Results are calculated from PIC records at the close of the financial year; PGA may audit any entry. See Verification and audit.

Standard eligibility applies to the nominee and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Open to all roles: sales agents, property managers, business development managers, and administration and support team members. Principals and business owners are not eligible.
• The nominee must be within their first three years working in the real estate industry (industry wide, not just within Professionals).
• Up to two nominations per office per year, and the two nominees must be two different people.

Nominated: citation by the principal of the office; panel-judged at state and national level.

Nominees will be assessed against the following criteria:

1. Growth and development. The progress the nominee has made since entering the industry, including the skills, knowledge, confidence and responsibilities they have developed relative to their time and experience.

2. Contribution and impact. The positive contribution the nominee makes to their office, clients, colleagues or team, including evidence that their work has improved outcomes, service or performance.

3. Initiative and potential. The nominee's willingness to take responsibility, solve problems, seek improvement and pursue opportunities beyond the minimum requirements of their role.

4. Customer and professional standards. The nominee's professionalism, reliability and commitment to delivering a high standard of service to clients, customers and colleagues.

5. Teamwork and culture. The way the nominee supports others, contributes to a positive workplace and demonstrates collaboration, respect and a willingness to learn.

6. Representation of Professionals. How positively the nominee represents their office and the Professionals brand through their conduct, presentation, attitude and engagement with the wider Group.

The award is judged on the nominee's trajectory, contribution and future potential, relative to their experience in the industry.

The panel will consider:

• The significance of the nominee's development.
• The quality and consistency of their contribution.
• Evidence of initiative and personal accountability.
• Their impact on clients, colleagues or office outcomes.
• Their potential to become a future leader or high performer.
• The strength and specificity of the examples provided.

Sales results, portfolio figures or other performance data may be included where relevant, but they are supporting evidence only and do not determine the winner. Nominees from different roles must be assessed on the contribution and potential demonstrated within the context of their position.

The nominee does not need to demonstrate excellence in every area.

• The principal of the office may submit up to two nominations per year (two different people), each with a citation, in time for the State Annual events.
• The citation should describe the nominee's contribution and growth: their contribution to the office, clients and colleagues, the capability they have built in their time in the industry, their initiative, and how they carry the Professionals brand.
• Each citation must include a declaration verifying the nominee is in their first three years in the real estate industry.
• The state panel selects the state's Rising Star from the nominations received, announced at the State Annual event.
• The national winner is selected by the national panel from the five state winners.
• Shortlist citations are published for transparency.

The nomination must include:

• A written citation addressing the selection criteria, submitted via the method communicated.
• The nominee's role and industry commencement date.
• Specific examples demonstrating development, contribution and initiative.
• Evidence of outcomes or impact where available.
• A declaration from the principal confirming eligibility.

State and national panels evaluate citations. PGA may request additional verification of the nominee's industry start date; unverifiable entries may be disqualified.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The office must have completed and passed the current brand audit and certification process.
• The office must have no unresolved brand compliance matters at the nomination closing date.
• The office must demonstrate excellence across multiple brand touchpoints, not solely through one campaign or channel.

Nominated and panel judged. Offices must be nominated by PGA. One national winner is selected from eligible nominations across the Group.

1. Office and physical presentation. The quality and consistency of the brand across the office exterior, signage, reception, interiors, window displays, vehicles and other physical assets.

2. Marketing and property presentation. The quality and consistency of sales, property and office marketing, including listing presentations, property campaigns, signboards, brochures, digital advertising, prospecting materials and use of Group campaigns and templates.

3. Agent, team and digital presentation. How consistently agents and team members represent the brand through profiles, photography, biographies, personal marketing, email signatures, social media, websites and online platforms.

4. Customer experience and reputation. Evidence that the office delivers a professional and consistent customer experience, supported by client feedback, testimonials, online reviews, reputation management and service standards.

5. Community presence and brand leadership. The office's reputation and visibility within its local community, including community involvement, partnerships, sponsorships, brand advocacy, adoption of Group initiatives and contribution to the broader Professionals Group.

The panel will assess:

• Consistency across all brand touchpoints.
• Quality and professionalism of execution.
• Customer and community impact.
• Local reputation.
• Evidence of leadership beyond minimum compliance.

The award is not determined by office size, marketing budget or market location.

The nominated office does not need to demonstrate excellence in every area.

Nominations should include:

• A written citation addressing the judging criteria.
• Photographs of the office and physical brand presentation.
• Examples of sales, property, agent and office marketing.
• Links or examples of digital and social media activity.
• Evidence of customer feedback, reviews and community involvement.

PGA may conduct a follow-up audit, digital review or site visit and may request additional supporting information.

Standard eligibility applies to the individual and their office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• The individual must be employed by, or be a principal of, an office that is a financial member of Professionals Group Australia for the full financial year.
• The individual's office must have completed and passed the current brand audit and certification process.
• Neither the individual nor their office may have unresolved brand compliance matters at the nomination closing date.
• The individual must demonstrate excellence across multiple brand touchpoints, not solely through one campaign or channel.

Nominated and panel judged. Individuals must be nominated by their principal or by PGA. One national winner is selected from eligible nominations across the Group.

1. Personal presentation. The quality and consistency of the brand across the individual's personal presentation, including presentation materials, signage, vehicles and other physical assets they use.

2. Marketing and property presentation. The quality and consistency of the individual's sales, property and personal marketing, including listing presentations, property campaigns, signboards, brochures, digital advertising, prospecting materials and use of Group campaigns and templates.

3. Digital presentation. How consistently the individual represents the brand through their profile, photography, biography, personal marketing, email signature, social media, websites and online platforms.

4. Customer experience and reputation. Evidence that the individual delivers a professional and consistent customer experience, supported by client feedback, testimonials, online reviews, reputation management and service standards.

5. Community presence and brand leadership. The individual's reputation and visibility within their local community, including community involvement, partnerships, sponsorships, brand advocacy, adoption of Group initiatives and contribution to the broader Professionals Group.

The panel will assess:

• Consistency across all brand touchpoints.
• Quality and professionalism of execution.
• Customer and community impact.
• Personal reputation.
• Evidence of leadership beyond minimum compliance.

The award is not determined by role, seniority, market location or marketing budget.

The nominee does not need to demonstrate excellence in every area.

Nominations should include:

• A written citation addressing the judging criteria.
• Photographs and examples of the individual's brand presentation.
• Examples of sales, property and personal marketing.
• Links or examples of digital and social media activity.
• Evidence of customer feedback, reviews and community involvement.

PGA may conduct a follow-up digital review and may request additional supporting information.

Standard eligibility applies to the individual and their employing office: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• Open to all roles (sales, principals, property management, support staff).

Nominated: citation submitted by office, principal, or peers; panel-judged at national level.

1. Contribution to the Professionals Group. The nominee actively supports the wider Membership Group by sharing knowledge, helping other members, contributing to events or initiatives, mentoring others, or promoting greater connection across the Group.

2. Contribution to their office and colleagues. The nominee makes a meaningful contribution to their workplace through leadership, support, teamwork, mentoring, problem solving or actions that improve the experience of others.

3. Community contribution. The nominee demonstrates a strong commitment to their local community through volunteering, fundraising, advocacy, sponsorship, charitable involvement or other meaningful service.

4. Generosity and service to others. The nominee consistently gives their time, experience or support without being motivated solely by personal recognition or commercial benefit.

5. Representation of the Professionals brand. The nominee represents Professionals with professionalism, integrity and pride, and positively contributes to the reputation of their office and the broader Group.

The panel will consider:

• The significance and consistency of the contribution.
• The positive impact on others.
• Whether the contribution goes beyond normal role expectations.
• Evidence of generosity, leadership and service.
• How strongly the nominee represents the spirit of the Professionals Group.

The nominee does not need to demonstrate excellence in every area. A substantial contribution to the wider Group, their office or their community may be sufficient, provided the impact is meaningful and clearly demonstrated.

• Citation submitted by office, principal, or peer member.
• A national panel selects the national winner from all nominations across the Group.

The nomination should include:

• A written citation outlining the nominee's contribution and impact, submitted via the method communicated.
• Specific examples demonstrating the judging criteria.
• Supporting evidence, which may include testimonials, community references, event involvement or examples of assistance provided to others.

The national panel evaluates citations. PGA may request additional information during the panel process.

Standard eligibility applies: full-year financial membership, brand compliance and complete PIC data. See Eligibility.

• All offices are eligible.

Nominated: an office may nominate itself or be nominated by another member office, a regional representative or PGA; panel-judged at national level.

1. Contribution to the wider Group. The office actively supports the success of the broader Professionals Membership Group through collaboration, knowledge sharing, participation in initiatives, support for other offices or contribution to Group events and programs.

2. Support for people and culture. The office demonstrates a strong culture of teamwork, inclusion, development and care for its people, and creates an environment where team members and others are supported to succeed.

3. Community contribution. The office makes a meaningful contribution to its local community through volunteering, fundraising, sponsorships, partnerships, charitable activity or other forms of community service.

4. Generosity and collaboration. The office willingly shares ideas, experience, resources or support with other Professionals offices and contributes without being motivated solely by direct commercial benefit.

5. Representation of Professionals. The office represents the Professionals brand with professionalism, integrity and pride, and positively contributes to the reputation and standing of the broader Group.

The panel will consider:

• The significance and consistency of the office's contribution.
• The positive impact on people, other members or the community.
• Whether the contribution goes beyond normal business activity.
• Evidence of collaboration, generosity and leadership.
• How strongly the office demonstrates the spirit of the Professionals Membership Group.

An office does not need to demonstrate excellence in every area. A substantial and well-evidenced contribution to the Group, its people or the community may be sufficient.

• A national panel selects the national winner from all nominations across the Group.

The nomination should include:

• A written citation outlining the office's contribution and impact, submitted via the method communicated.
• Specific examples addressing the judging criteria.
• Supporting evidence, which may include testimonials, photographs, event participation, community references or examples of support provided to other offices.

The national panel evaluates citations. PGA may request additional information during the panel process.

• The individual must be currently engaged with a financial member office of PGA.
• Continuous membership or employment (not aggregate); breaks reset the count.
• Open to all roles (sales, principals, property management, support staff).

Tenure: recognised on a published threshold; every individual who reaches a milestone receives a commemorative lapel pin.

• 10 years continuous membership or employment.
• 20 years continuous membership or employment.
• 30 years continuous membership or employment.

• The office or member notifies PGA when a milestone is approaching or reached.
• Supporting documentation (employment history, membership records) must be provided.

PGA verifies continuous membership or employment records against historical office and member data, and may request additional verification.