• The office must be a financial member of Professionals Group Australia for the full financial year (closing offices excluded).
• The office must meet brand compliance standards (Section 2 – Brand compliance). Year 1 (financial year 2026–27) requires completion of the brand audit and certification; ongoing spot and full audits apply thereafter.
• All member offices compete within their state. Offices with four or fewer sales agents, including selling principals at the start of the financial year are also eligible for Community Sales Office of the Year – GCI (Section 7.3); they may win one or the other, not both.
• Multiple offices reporting statistics under one company office are not eligible for this award; they compete for the company awards (Sections 7.6 and 7.7) instead.

Total office GCI: the sum of all sales GCI attributed to the office in the Professionals Information Centre (PIC) over the measurement period.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices are ranked by total GCI within their state, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on Office GCI, top performer wins. State result is not a qualifying gate.

• The nominated office administrator must enter all monthly sales and settlement data accurately and promptly into PIC between the 7th and 15th of each month.
• Supporting documentation (settlement statements, sales contracts) must be retained and provided to PGA on request.

• At the close of each measurement period, PGA calculates results from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• The office must be a financial member of Professionals Group Australia for the full financial year (closing offices excluded).
• The office must meet brand compliance standards (Section 2 – Brand compliance). Year 1 requires completion of the brand audit and certification; ongoing spot and full audits apply thereafter.
• All member offices compete within their state. Offices with four or fewer sales agents, including selling principals at the start of the financial year are also eligible for Community Sales Office of the Year – Settled Sales (Section 7.4); they may win one or the other, not both.
• Multiple offices reporting statistics under one company office are not eligible for this award; they compete for the company awards (Sections 7.6 and 7.7) instead.

Total office settled sales: the number of settled sales attributed to the office in the Professionals Information Centre (PIC) over the measurement period.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices are ranked by number of settled sales within their state, highest to lowest.
• Tie-breaker 1: higher settled sales dollar value.
• Tie-breaker 2: higher office GCI.
• National winner: ranked across the full Group on number of settled sales, top performer wins. State result is not a qualifying gate.

• The nominated office administrator must enter all monthly sales and settlement data accurately and promptly into PIC between the 7th and 15th of each month.
• Supporting documentation (settlement statements, sales contracts) must be retained and provided to PGA on request.

• At the close of each measurement period, PGA calculates results from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Office must be a financial member of Professionals Group Australia for the full financial year (closing offices excluded).
• Office must meet brand compliance standards (Section 2 – Brand compliance). Year 1 requires completion of the brand audit and certification; ongoing spot and full audits apply thereafter.
• Offices with four or fewer sales agents, including selling principals at the start of the financial year. Offices that grow above four during the year remain in the pool for the year they entered; they move to Sales Office of the Year – GCI the following year.
• Any eligible office may win either Sales Office of the Year – GCI or Community Sales Office of the Year – GCI in a cycle, not both.

Total office GCI: sum of all sales GCI attributed to the office in the Professionals Information Centre (PIC).

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices ranked within their state by total GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on Office GCI within the Community Office pool, top performer wins. State result is not a qualifying gate.

• Office administrator must enter all monthly sales and settlement data accurately into PIC between the 7th and 15th of each month.
• Supporting documentation must be retained and provided to PGA on request.

• At the close of each measurement period, PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Office must be a financial member of Professionals Group Australia for the full financial year (closing offices excluded).
• Office must meet brand compliance standards (Section 2 – Brand compliance). Year 1 requires completion of the brand audit and certification; ongoing spot and full audits apply thereafter.
• Offices with four or fewer sales agents, including selling principals at the start of the financial year. Offices that grow above four during the year remain in the pool for the year they entered; they move to Sales Office of the Year – Settled Sales the following year.
• Any eligible office may win either Sales Office of the Year – Settled Sales or Community Sales Office of the Year – Settled Sales in a cycle, not both.

Total office settled sales: the number of settled sales attributed to the office in the Professionals Information Centre (PIC).

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices ranked within their state by number of settled sales, highest to lowest.
• Tie-breaker 1: higher settled sales dollar value.
• Tie-breaker 2: higher office GCI.
• National winner: ranked across the full Group on number of settled sales within the Community Office pool, top performer wins. State result is not a qualifying gate.

• Office administrator must enter all monthly sales and settlement data accurately into PIC between the 7th and 15th of each month.
• Supporting documentation must be retained and provided to PGA on request.

• At the close of each measurement period, PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Office must be a financial member of PGA for the full prior financial year and the full current financial year (closing offices excluded).
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• Open to all member offices that recorded prior-year office GCI of $200,000 or more.
• Office must have been operating under the Professionals brand for the full prior financial year.

Year on year percentage change in office GCI: current financial year office GCI compared with prior financial year office GCI.

• Mid-Year leader recognition: 1 July to 31 December, measured against the same period (July–December) of the prior year.
• State and National winner: 1 July to 30 June.

• Offices ranked within their state by year on year percentage change in GCI, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading office in the state recorded positive year on year growth. In any year where every eligible office in a region declined, no winner is named in that region for that cycle.
• Tie-breaker: higher absolute dollar increase in GCI.
• National winner: ranked across the full Group on % year-on-year Office GCI growth, top performer wins (positive-growth-only rule applies nationally). State result is not a qualifying gate.

• The nominated office administrator must enter all monthly sales and settlement data accurately and promptly into PIC between the 7th and 15th of each month. Supporting documentation (settlement statements, sales contracts) must be retained and provided to PGA on request.
• Prior-year GCI must be present in PIC records for the office to qualify.

• At the close of each measurement period, PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• All offices under a company structure must be financial members of PGA.
• Each registered office must individually meet brand compliance standards (Section 2 – Brand compliance).
• Offices reporting statistics under one company office are not eligible for either Sales Office of the Year award; they remain eligible for Community Sales Office of the Year – GCI, Community Sales Office of the Year – Settled Sales, and Sales Office Growth Award.
• Qualifying rule: a minimum of three companies must be competing in the region for the award to be presented in that region for the cycle.

Total GCI entered under the company office for the financial year.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Companies are ranked by aggregate GCI, highest to lowest: within each region for State recognition, and across the Group for the national winner.
• Tie-breaker 1: higher aggregate settled sales count.
• Tie-breaker 2: higher aggregate settled sales dollar value.

• Company must formally register its office portfolio with PGA at the start of the financial year.
• GCI data for all offices in the company structure is entered in PIC under the one company office.

• PGA verifies office ownership records.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable entries may be disqualified.

• All offices under a company structure must be financial members of PGA.
• Each registered office must individually meet brand compliance standards (Section 2 – Brand compliance).
• Offices reporting statistics under one company office are not eligible for either Sales Office of the Year award; they remain eligible for Community Sales Office of the Year – GCI, Community Sales Office of the Year – Settled Sales, and Sales Office Growth Award.
• Qualifying rule: a minimum of three companies must be competing in the region for the award to be presented in that region for the cycle.

Total number of settled sales entered under the company office for the financial year.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Companies are ranked by aggregate number of settled sales, highest to lowest: within each region for State recognition, and across the Group for the national winner.
• Tie-breaker 1: higher aggregate settled sales dollar value.
• Tie-breaker 2: higher aggregate GCI.

• Company must formally register its office portfolio with PGA at the start of the financial year.
• Settled sales data for all offices in the company structure is entered in PIC under the one company office.

• PGA verifies office ownership records.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable entries may be disqualified.

• Agent must be employed by a financial member office of PGA.
• Agent must not be a selling principal, an individual holding a minimum 20% shareholding in the member business (see Appendix B – Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• Agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• Agent and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Agent must be licensed and active for the full financial year.

Personal GCI: sum of GCI attributed to the agent personally in PIC over the measurement period.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Agents ranked within their state by personal GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on personal GCI, top non-principal wins. State result is not a qualifying gate.

• Office administrator must enter accurate individual-agent GCI attribution in PIC.
• Supporting documentation (settlement statements, sales contracts) must be retained and provided on request.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Agent must be employed by a financial member office of PGA.
• Agent must not be a selling principal, an individual holding a minimum 20% shareholding in the member business (see Appendix B – Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• Agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• Agent and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Agent must be licensed and active for the full financial year.

Number of settled sales attributed to the agent personally in PIC over the measurement period. A settled sale is counted at the date of settlement, not the date of contract.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Agents ranked within their state by number of settled sales, highest to lowest.
• Tie-breaker 1: higher total settled sales dollar value.
• Tie-breaker 2: higher personal GCI.
• National winner: ranked across the full Group on number of settled sales, top non-principal wins. State result is not a qualifying gate.

• Office administrator must enter accurate individual-agent settled-sales attribution in PIC.
• Supporting documentation (settlement statements, sales contracts) must be retained and provided on request.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Agent must be employed by a financial member office of PGA for the full prior financial year and full current financial year.
• Agent must not be a selling principal, an individual holding a minimum 20% shareholding in the member business (see Appendix B – Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• Agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• Agent and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Agent must be licensed and active for the full financial year.
• Agents with prior-year personal GCI of $100,000 or more.

Year on year percentage change in personal GCI: current financial year compared with prior financial year.

• Mid-Year leader recognition: 1 July to 31 December, measured against the same period (July–December) of the prior year.
• State and National winner: 1 July to 30 June.

• Agents ranked within their state by year on year percentage change, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading agent in the state recorded positive year on year growth.
• Tie-breaker: higher absolute dollar increase in personal GCI.
• National winner: ranked across the full Group on % year-on-year personal GCI growth, top performer wins (positive-growth-only rule applies nationally). State result is not a qualifying gate.

• Standard PIC entry requirements.
• Prior-year personal GCI must be present in PIC records.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Agent must be employed by a financial member office of PGA.
• Agent must not be a selling principal, an individual holding a minimum 20% shareholding in the member business (see Appendix B – Glossary). Principals are recognised under Sales Principal of the Year – GCI and Principal Settled Sales.
• Agent must work alone as an individual, with no other listing or selling agent. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• Agent and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Agent must be licensed and active for the full financial year.
• Agent must have recorded at least 10 settled sales in the prior financial year.

Year on year percentage change in number of settled sales: current financial year settled sales count compared with prior financial year settled sales count.

• Mid-Year leader recognition: 1 July to 31 December, measured against the same period (July–December) of the prior year.
• State and National winner: 1 July to 30 June.

• Eligible agents ranked within their state by year-on-year settled sales growth percentage, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading agent in the state recorded positive year-on-year settled sales growth.
• Tie-breaker 1: higher absolute increase in settled sales count.
• Tie-breaker 2: higher current-year personal GCI.
• National winner: ranked across the full Group on year-on-year settled sales growth, top performer wins. Positive-growth-only rule applies nationally. State result is not a qualifying gate.

• Office administrator must enter accurate individual-agent settled-sales attribution in PIC.
• Supporting documentation (settlement statements, sales contracts) must be retained and provided on request.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• The principal's office must be a financial member of PGA for the full financial year.
• Principal and their office must both meet brand compliance standards (Section 2 – Brand compliance).
• Principal must be a selling principal, an individual holding a minimum 20% shareholding in the member business, verified against the company’s current ASIC extract (see Appendix B – Glossary).

Personal GCI written by the principal: the principal’s own sales activity, separated from total office GCI in PIC.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Principals ranked within their state by personal GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on personal GCI written by the principal, top performer wins. State result is not a qualifying gate.

• Office administrator must enter principal-attributed GCI separately in PIC (not aggregated with the broader office figure).
• Supporting documentation must be retained and provided on request.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Principal must be a registered principal of a financial member office of PGA.
• Principal and their office must both meet brand compliance standards (Section 2 – Brand compliance).
• Principal must be a selling principal, an individual holding a minimum 20% shareholding in the member business, verified against the company’s current ASIC extract (see Appendix B – Glossary).
• Principal must be active for the full financial year.

Number of settled sales written personally by the principal in PIC over the measurement period (settled sales attributable to other agents in the office are excluded; this is the principal’s personal selling count, not the office count).

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Principals ranked within their state by number of settled sales written personally, highest to lowest.
• Tie-breaker 1: higher total settled sales dollar value written personally.
• Tie-breaker 2: higher personal GCI written by the principal.
• National winner: ranked across the full Group on number of settled sales written personally by the principal, top performer wins. State result is not a qualifying gate.

• Office administrator must enter accurate individual-agent settled-sales attribution in PIC.
• Supporting documentation (settlement statements, sales contracts) must be retained and provided on request.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Office must be a financial member of Professionals Group Australia for the full financial year.
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• Office must conduct commercial real estate sales activity.
• National only: no state ladder.

Total commercial GCI: sum of all commercial sales GCI attributed to the office in PIC over the financial year, recorded separately from residential sales.

Full financial year (1 July to 30 June).

• Offices ranked nationally by commercial GCI, highest to lowest.
• Tie-breaker 1: higher number of commercial settled sales.
• Tie-breaker 2: higher commercial settled sales dollar value.

• Office administrator must enter all monthly commercial sales data accurately and promptly into PIC between the 7th and 15th of each month, tagged separately from residential activity.
• Supporting documentation (commercial settlement statements, sales contracts) must be retained and provided to PGA on request.

• At the close of the financial year, PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Office must be a financial member of Professionals Group Australia for the full financial year.
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• Office must conduct commercial lease activity.
• National only: no state ladder.

Total commercial lease income: sum of all commercial lease income attributed to the office in PIC over the financial year.

Full financial year (1 July to 30 June).

• Offices ranked nationally by commercial lease income, highest to lowest.
• Tie-breaker 1: higher number of leases written.
• Tie-breaker 2: higher total annualised lease value.

• Office administrator must enter all monthly commercial lease income accurately and promptly into PIC between the 7th and 15th of each month, tagged separately from sales activity.
• Supporting documentation (lease agreements, commission records) must be retained and provided to PGA on request.

• At the close of the financial year, PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Team must be formally registered with PGA at the start of the financial year.
• Team must comprise two or more registered agents. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• All team members must be employed by financial member office(s) of PGA.
• All team members and their employing office must meet brand compliance standards (Section 2 – Brand compliance).
• Qualifying rule: a minimum of three teams must be registered in the region for the award to be presented in that region for the cycle.

Team GCI: sum of GCI attributed to all registered team members across the measurement period.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Teams ranked within their state by team GCI, highest to lowest.
• Tie-breaker 1: higher number of settled sales across the team.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on team GCI, top registered team wins. State result is not a qualifying gate.

• Team registration with PGA must be confirmed at the start of the financial year.
• Office administrator must enter each team member’s share of results accurately in PIC. Each result is split equally across the registered team members, and the team figure is the sum of those shares, so it always reconciles to the actual sales and GCI written by the team.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Team must be formally registered with PGA at the start of the financial year.
• Team must comprise two or more registered agents. An agent supported by more than one sales associate (a non-listing executive assistant) must register as a team and compete in the team awards.
• All team members must be employed by financial member office(s) of PGA.
• All team members and their employing office must meet brand compliance standards (Section 2 – Brand compliance).
• Qualifying rule: a minimum of three teams must be registered in the region for the award to be presented in that region for the cycle.

Team settled sales: sum of settled sales attributed to all registered team members across the measurement period.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Teams ranked within their state by team settled sales, highest to lowest.
• Tie-breaker 1: higher team GCI across the team.
• Tie-breaker 2: higher settled sales dollar value.
• National winner: ranked across the full Group on team settled sales, top registered team wins. State result is not a qualifying gate.

• Team registration with PGA must be confirmed at the start of the financial year.
• Office administrator must enter each team member’s share of results accurately in PIC. Each result is split equally across the registered team members, and the team figure is the sum of those shares, so it always reconciles to the actual sales and GCI written by the team.

• PGA calculates from PIC records at the close of each measurement period.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable, incomplete, or non-compliant entries may be disqualified.

• Office must be a financial member of PGA for the full financial year.
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• Offices with 400 or more managements at the start of the financial year. Category placement is locked by the management count at the start of the financial year for the full cycle (closing offices excluded).

PM Office Score = (Size rank score × 30%) + (Retention rank score × 50%) + (Growth rank score × 20%). Highest total wins.

PM excellence is three things at once: size, retention, and growth of the rent roll. The PM Office Score grades each office on all three and combines them.

Each office in the eligible state pool is ranked from highest to lowest on each of the three components. The highest on that component scores 100, the lowest scores 0, and every other office is spaced evenly in between (in a pool of 9 offices the step is 12.5 points; in a pool of 13 the step is about 8.3 points). The three rank scores are then multiplied by their weights and added together. The office with the highest total wins.

• Size: total managements at the end of the measurement period.
• Retention: (managements at the start of the measurement period − controllable losses during the period) ÷ start-of-period managements.
• Growth: net organic growth during the period ÷ start-of-period managements.

Three offices in a state pool, raw figures:

Office A is best on size; Office B is best on retention and growth; Office C is middle on every component. With three offices, rank scores are 100 (1st), 50 (2nd), 0 (3rd). Applying the weights:

• Office A: (100 × 30%) + (0 × 50%) + (0 × 20%) = 30.0
• Office B: (0 × 30%) + (100 × 50%) + (100 × 20%) = 70.0
• Office C: (50 × 30%) + (50 × 50%) + (50 × 20%) = 50.0

Office B wins despite being the smallest of the three. The 50% weight on retention, plus a clean lead on growth, carries it. Size alone is not enough; the office that does best across all three components wins.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices ranked within their state by PM Office Score, highest to lowest.
• Tie-breaker: higher Retention component score.
• National winner: PM Office Score is recalculated across the full Group eligible pool (≥400 mgmts) using the same compound formula, top score wins. State result is not a qualifying gate.

• Office must enter monthly management data into PIC accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), completing all fields requested in PIC, including start managements, gains, lost, purchased, and end managements.
• Every lost management must be recorded with a reason for the loss, selected from the drop-down menu in PIC. The recorded reason determines whether the loss counts: out-of-control losses (the property is sold, or the owner moves back in) are excluded from award calculations (see Appendix B – Glossary).
• Any office reporting zero lost properties across twelve months will be flagged for data-quality review and may be excluded.

• PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable entries may be disqualified.

• Office must be a financial member of PGA for the full financial year.
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• Offices with between 70 and 399 managements at the start of the financial year. Category placement is locked by the management count at the start of the financial year for the full cycle (closing offices excluded).
• An office may win either PM Office of the Year or Community PM Office of the Year in a cycle, not both.

PM Office Score = (Size rank score × 30%) + (Retention rank score × 50%) + (Growth rank score × 20%), the same rank-based formula as PM Office of the Year (full mechanic and worked example in Section 7.18). Ranking is done within the Community PM pool only; Community offices are not compared against the ≥400 pool.

• Size: total managements at the end of the measurement period.
• Retention: (managements at the start of the measurement period − controllable losses during the period) ÷ start-of-period managements.
• Growth: net organic growth during the period ÷ start-of-period managements.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices ranked within their state by PM Office Score, highest to lowest.
• Tie-breaker: higher Retention component score.
• National winner: PM Office Score is recalculated across the full Group Community PM pool (70–399 mgmts) using the same compound formula, top score wins. State result is not a qualifying gate.

• Office must enter monthly management data into PIC accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), completing all fields requested in PIC, including start managements, gains, lost, purchased, and end managements.
• Every lost management must be recorded with a reason for the loss, selected from the drop-down menu in PIC. The recorded reason determines whether the loss counts: out-of-control losses (the property is sold, or the owner moves back in) are excluded from award calculations (see Appendix B – Glossary).
• Data quality is reviewed; offices reporting zero lost properties across twelve months will be flagged and may be excluded.

• PGA calculates from PIC records and determines the winner.
• PGA reserves the right to request additional information or conduct an audit. Unverifiable entries may be disqualified.

• Office must be a financial member of PGA for the full financial year.
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• Offices with 70 or more managements at the start of the financial year.
• Office must have been operating under the Professionals brand for the full financial year.

Net organic growth = (Total Gains − Purchased Gains) − Controllable Losses. Losses outside the office’s control (the property is sold, or the owner moves back in) do not count against net organic growth (see Appendix B – Glossary).

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• Offices ranked within their state by net organic growth, highest to lowest.
• Positive-growth-only rule: the award is awarded only if the leading office in the state recorded positive net organic growth that cycle.
• Tie-breaker: higher combined annualised rental value of the organic gains secured during the period.
• National winner: ranked across the full Group on net organic growth, top performer wins (positive-growth-only rule applies nationally). State result is not a qualifying gate.

• Office must enter monthly management data into PIC accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), completing all fields requested in PIC, with gains and losses properly categorised (purchased vs organic).
• Every lost management must be recorded with a reason for the loss, selected from the drop-down menu in PIC. The recorded reason determines whether the loss counts: out-of-control losses (the property is sold, or the owner moves back in) are excluded from award calculations (see Appendix B – Glossary).
• Misattribution of purchased gains as organic may disqualify the entry.

• PGA calculates from PIC records and determines the winner.
• PGA reserves the right to audit the categorisation of gains.

• Individual working as a property management BDM in an office that is a financial member of PGA for the full financial year.
• BDM and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Gains must be recorded in PIC and attributed to the securing BDM as an individual.

Organic gains secured by the BDM = new managements personally secured during the period. Purchased gains (managements acquired through the purchase of a rent roll or business) are excluded entirely.

• Mid-Year leader recognition: 1 July to 31 December.
• State and National winner: 1 July to 30 June.

• BDMs ranked within their state by organic gains secured, highest to lowest.
• Tie-breaker: higher combined annualised rental value of the gains secured.
• National winner: ranked across the full Group on organic gains secured, top performer wins. State result is not a qualifying gate.

• Office must enter monthly management data into PIC accurately, in full, and within the monthly entry window (the 1st to the 15th of each month; entries close on the 15th), completing all fields requested in PIC, with gains properly categorised (purchased vs organic) and attributed to the securing BDM.
• Misattribution of purchased gains as organic may disqualify the entry.

• PGA calculates from PIC records and determines the winner.
• PGA reserves the right to audit the categorisation and attribution of gains.

• Open to all roles: sales agents, property managers, and administration and support staff. Principals are not eligible.
• Nominee must be employed by a financial member office of PGA.
• Nominee must be within their first three years working in the real estate industry (industry wide, not just within Professionals).
• Nominee and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Up to two nominations per office per year, and the two nominees must be two different people.

Nominated: citation by principal of office; panel-judged at state and national.

• The principal of the office may submit up to two nominations per year (two different people), each with a citation. One nomination is entered for State Mid-Year recognition; the second, a different person, is entered for State Annual recognition.
• The citation should describe the nominee’s contribution and growth: their contribution to the office, clients and colleagues, the capability they have built in their time in the industry, their initiative, and how they carry the Professionals brand.
• Each citation must include a declaration verifying the nominee is in their first three years in the real estate industry.
• The state panel selects one Rising Star from the mid-year nominations, recognised at the State Mid-Year function, and a second, a different person, from the annual nominations, recognised at the State Annual event.
• The national winner is selected by the national panel from a Group-wide pool of up to ten nominations: the mid-year and annual selection from each of the five regions (up to two per region).
• Shortlist citations are published for transparency.

• Principal must submit citation and declaration by the published deadline.
• Supporting documentation (employment history, industry start date) must be retained for audit.

• State and national panels evaluate citations.
• PGA may request additional verification of the nominee’s industry start date. Unverifiable entries may be disqualified.

• Property Manager must be employed by a financial member office of PGA.
• Property Manager and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• No data qualifying gate: any property manager may be nominated, and nominations are not filtered on numbers. The judging panel does, however, refer to the nominee's PIC data (see Panel data below).
• Up to two nominations per office per year, and the two nominees must be two different property managers.

Nominated: citation by principal of office; panel-judged at state and national.

• The principal may submit up to two nominations per year (two different property managers), each with a citation addressing portfolio retention, problem solving, landlord and tenant outcomes, and contribution to office. One nomination is entered for State Mid-Year recognition; the second, a different property manager, is entered for State Annual recognition.
• The state panel selects one property manager from the mid-year nominations, recognised at the State Mid-Year function, and a second, a different property manager, from the annual nominations, recognised at the State Annual event.
• The national winner is selected by the national panel from a Group-wide pool of up to ten nominations: the mid-year and annual selection from each of the five regions (up to two per region).
• Shortlist citations are published for transparency.

• For each nominee, PGA draws a standard data sheet directly from PIC; the office does not prepare or submit any data.
• The data sheet covers the nominee's own portfolio over the measurement period: portfolio retention, calculated as (managements at the start of the period − controllable losses during the period) ÷ start-of-period managements, and portfolio size (total managements managed), shown for context.
• The data sheet is evidence for the panel, not a score: there is no weighting, formula, or data threshold. Offices should note that the accuracy and completeness of their monthly PIC entries flow through to their nominee's data sheet.

• Principal must submit citation by the published deadline.
• Supporting documentation (portfolio examples, landlord and tenant testimonials) may be requested by panel.

• State and national panels evaluate citations alongside the PIC data sheet.
• PGA may request additional information from the principal or office during the panel process.

• The office must be a financial member of PGA and have conducted auctions during the financial year.
• The office and its auctioneers must meet brand compliance standards (Section 2 – Brand compliance).
• National only: no state ladder.
• Open to all auction types (residential and commercial).

Nominated: offices submit nominations showcasing their auction practice during the year, closing on a published date ahead of the National Awards; panel-judged at national level.

• Offices submit nominations showcasing their auction practice during the year; nominations close on a published date ahead of the National Awards.
• Nominations must set out the office’s auction activity for the year (auctions conducted, clearance outcomes, results achieved) and showcase up to three standout campaigns, with details: date, address, vendor approach, campaign elements, sale price, market context.
• A national panel selects the winner against the criteria: results achieved for vendors, campaign quality, consistency across the year’s auctions, complexity handled, and the skill of the office’s auction team.
• Why nominated, not calculated: PIC does not capture clearance rates, auction settlement, or campaign quality, the things that make an office’s auction practice outstanding.

• Nomination submitted via the PGA awards portal by the published closing date.
• Supporting evidence (campaign collateral, clearance and results data, vendor consent for case-study use, sale confirmations) must accompany the nomination.

• National panel evaluates nominations.
• PGA may request additional information from the office during the panel process.

• The office must be a financial member of Professionals Group Australia for the full financial year.
• The office must have completed and passed the current brand audit and certification process (Section 2 – Brand compliance).
• The office must have no unresolved brand compliance matters at the nomination closing date.
• The office must demonstrate excellence across multiple brand touchpoints, not solely through one campaign or channel.

Nominated and panel judged. Offices may nominate themselves or be nominated by PGA. One national winner is selected from eligible nominations across the Group.

1. Office and physical presentation. The quality and consistency of the brand across the office exterior, signage, reception, interiors, window displays, vehicles and other physical assets.

2. Marketing and property presentation. The quality and consistency of sales, property and office marketing, including listing presentations, property campaigns, signboards, brochures, digital advertising, prospecting materials and use of Group campaigns and templates.

3. Agent, team and digital presentation. How consistently agents and team members represent the brand through profiles, photography, biographies, personal marketing, email signatures, social media, websites and online platforms.

4. Customer experience and reputation. Evidence that the office delivers a professional and consistent customer experience, supported by client feedback, testimonials, online reviews, reputation management and service standards.

5. Community presence and brand leadership. The office’s reputation and visibility within its local community, including community involvement, partnerships, sponsorships, brand advocacy, adoption of Group initiatives and contribution to the broader Professionals Group.

The panel will assess:

• consistency across all brand touchpoints
• quality and professionalism of execution
• customer and community impact
• local reputation
• evidence of leadership beyond minimum compliance

The award is not determined by office size, marketing budget or market location.

Nominations should include:

• A written citation addressing the judging criteria.
• Photographs of the office and physical brand presentation.
• Examples of sales, property, agent and office marketing.
• Links or examples of digital and social media activity.
• Evidence of customer feedback, reviews and community involvement.

PGA may conduct a follow-up audit, digital review or site visit and may request additional supporting information.

• The individual must be employed by, or be a principal of, an office that is a financial member of Professionals Group Australia for the full financial year.
• The individual’s office must have completed and passed the current brand audit and certification process (Section 2 – Brand compliance).
• Neither the individual nor their office may have unresolved brand compliance matters at the nomination closing date.
• The individual must demonstrate excellence across multiple brand touchpoints, not solely through one campaign or channel.

Nominated and panel judged. Individuals may nominate themselves or be nominated by their principal or by PGA. One national winner is selected from eligible nominations across the Group.

1. Personal presentation. The quality and consistency of the brand across the individual’s personal presentation, including presentation materials, signage, vehicles and other physical assets they use.

2. Marketing and property presentation. The quality and consistency of the individual’s sales, property and personal marketing, including listing presentations, property campaigns, signboards, brochures, digital advertising, prospecting materials and use of Group campaigns and templates.

3. Digital presentation. How consistently the individual represents the brand through their profile, photography, biography, personal marketing, email signature, social media, websites and online platforms.

4. Customer experience and reputation. Evidence that the individual delivers a professional and consistent customer experience, supported by client feedback, testimonials, online reviews, reputation management and service standards.

5. Community presence and brand leadership. The individual’s reputation and visibility within their local community, including community involvement, partnerships, sponsorships, brand advocacy, adoption of Group initiatives and contribution to the broader Professionals Group.

The panel will assess:

• consistency across all brand touchpoints
• quality and professionalism of execution
• customer and community impact
• personal reputation
• evidence of leadership beyond minimum compliance

The award is not determined by role, seniority, market location or marketing budget.

Nominations should include:

• A written citation addressing the judging criteria.
• Photographs and examples of the individual’s brand presentation.
• Examples of sales, property and personal marketing.
• Links or examples of digital and social media activity.
• Evidence of customer feedback, reviews and community involvement.

PGA may conduct a follow-up digital review and may request additional supporting information.

• Individual must be employed by a financial member office of PGA.
• Individual and their employing office must both meet brand compliance standards (Section 2 – Brand compliance).
• Open to all roles (sales, principals, property management, support staff).

Nominated: citation submitted by office, principal, or peers; panel-judged at national level.

• Citation submitted by office, principal, or peer member.
• Citation includes specific examples of brand-champion behaviour, culture contribution, and community engagement.
• A national panel selects the national winner from all nominations across the Group.
• Shortlist citations are published for transparency.

• Citation submitted by the published deadline.
• Supporting examples (testimonials, community involvement, brand contribution) may be requested by panel.

• State and national panels evaluate citations.
• PGA may request additional information during the panel process.

• Office must be a financial member of PGA.
• Office must meet brand compliance standards (Section 2 – Brand compliance).
• All offices eligible; no scale or production gate.

Nominated: citation submitted by office or principal; panel-judged at national level.

• Citation submitted by office or principal.
• Citation includes specific examples of brand championing, culture, community engagement, and contribution to the broader Group.
• A national panel selects the national winner from all nominations across the Group.

• Citation submitted by the published deadline.
• Supporting examples may be requested by panel.

• State and national panels evaluate citations.
• PGA may request additional information during the panel process.

• Individual must be currently engaged with a financial member office of PGA.
• Continuous membership or employment (not aggregate); breaks reset the count.
• Open to all roles (sales, principals, property management, support staff).

Tenure: recognised on a published threshold; every individual who reaches a milestone receives a commemorative lapel pin.

• 10 years continuous membership or employment.
• 20 years continuous membership or employment.
• 30 years continuous membership or employment.

• Office or member notifies PGA when a milestone is approaching or reached.
• Supporting documentation (employment history, membership records) must be provided.

• PGA verifies continuous membership or employment records against historical office and member data.
• PGA reserves the right to request additional verification.